Ridgefield, NJ April 25, 2025 –(PR.com)– General Devices (GD), a leader in emergency care communication solutions, proudly hosted its inaugural GD User Group meeting on March 26, bringing together a hand-selected team of healthcare professionals who are leaders of innovation with GD’s solutions.

The GD User Group is a community of champions — a group of passionate and forward-thinking customers — who are using GD solutions in impactful ways. This group serves as a platform to spotlight real-world use cases, amplify success stories, and influence the future of healthcare communication technology. Members will have the opportunity to collaborate directly with GD’s team, share their expertise, connect with peers across the country and be spotlighted as industry leaders.

“We created this group to recognize and support the trailblazers using our technology to make a difference in emergency healthcare,” said Andrew Poer, Customer Success Manager at General Devices. “Their insights help us shape better solutions, and their stories inspire others in the field.”

Applications are now open for current GD customers who want to be part of this exciting initiative; the next meeting is scheduled to be held on June 25.

Interested users can apply by filling out the GD User Group application at the link below:
https://connect.general-devices.com/user-group

About GD (General Devices)
GD is a 40-year-old medical technology company that specializes in mobile telemedicine and telehealth that enables simply smarter patient care by empowering hospitals, EMS, mobile integrated healthcare, community paramedicine, and public safety responders with the most comprehensive, highly configurable, and affordable medical team communications solutions. Learn more at general-devices.com

Media Contact
Alessia Ambrosino
201.313.7075

Contact Information:
GD
Alessia Ambrosino
201-313-7075
Contact via Email
www.general-devices.com

Read the full story here: https://www.pr.com/press-release/937161

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Source: PR.com

Aylesbury, United Kingdom April 10, 2025 –(PR.com)– Sytel Limited, a global leader in responsible dialing technology, has submitted two formal Comments to the Federal Communications Commission (FCC) under Docket 02-278, urging a fundamental rethink of dialing regulations under the Telephone Consumer Protection Act (TCPA).

At the heart of Sytel’s message: regulate how dialing is done, not what a system is technically capable of.

The Problem: A Broken, Two-Tier Market
Under current interpretations of the TCPA, any system capable of automated dialing is treated as if it’s always being used irresponsibly — even when it’s not. The result?

Confusion and fear: Many businesses avoid automation entirely, sacrificing productivity.
Legal ambiguity: Risk-averse firms rely on inefficient manual or hybrid processes, while others take a more aggressive stance — creating a fragmented, two-tier marketplace.

This patchwork of compliance and non-compliance serves neither consumers nor legitimate businesses.

Sytel’s Proposal: Clarity for Consumers and Businesses
Sytel advocates for an execution-based model, where compliance is judged by what a dialer does in practice, not by what it could hypothetically do.
This model is inspired by the FTC’s Telemarketing Sales Rule (TSR), a proven, enforceable framework that:

Allows automation but holds users accountable for real-world behavior
Limits nuisance calls through clear standards — like defined thresholds for abandoned calls
Provides clarity, so businesses can operate efficiently and legally

Why This Works

Modern dialers can self-regulate: Advanced pacing engines can tightly manage call flow, protecting consumers.
The technology is proven: Vendors like Sytel already support TSR-style compliance globally.
A transition path exists: Sytel urges the FCC to allow a rollout window, giving vendors time to adapt responsibly.

From the CEO
“We’ve spent 25 years building compliant dialing systems that deliver performance and protect consumers. It’s time for regulators to appreciate that the technology has caught up with the intent of the law.” —Michael McKinlay, CEO, Sytel Limited

Q&A: Sytel’s Call for a Modern TCPA Approach
Q1: Why now?
A: The current rules are outdated and vague, focused on capability instead of behavior. This stifles responsible innovation and leaves businesses in legal limbo. It’s time to align regulation with how outbound dialing actually works in 2025.
Q2: What does an “execution-based model” really mean?
A: It means judging dialers by actual behavior — like minimizing abandoned and silent calls — rather than technical features. The FTC’s TSR already does this, and has done so effectively for two decades.
Q3: Will this open the door to more robocalls?
A: No. In fact, execution-based standards put real guardrails around behavior. With modern systems, there’s no incentive to game the system — and bad actors are easier to detect and penalize.
Q4: Can vendors comply with these standards?
A: We’re not sure of the extent of compliance. That’s why we’re calling for a transition window so all vendors can meet the bar without cutting corners.
Q5: Isn’t predictive dialing always annoying for consumers?
A: Only when used irresponsibly. With the right pacing controls, predictive dialing connects agents and consumers smoothly, without nuisance calls.

About Sytel
Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as Contact Center as a Service (CCaaS), fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Predictive Dialer.

Contact Information:
Sytel Limited
Jamie Stewart
+44 1296 381200
Contact via Email
www.sytel.com
https://www.linkedin.com/company/sytel-limited

Read the full story here: https://www.pr.com/press-release/935793

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Source: PR.com