Author: Dan Gendro

Instead of depending on passwords, which are riddled with problems on every side, the company is headed elsewhere.

TalkTalk has now announced that it will be boosting its mobile security by way of voice recognition technology that will allow their customers to access their accounts, following a hack that revealed thousands of personal customer details in 2015.

Customers phoning TalkTalk support can provide identity confirmation through the sound of their voices.

This has been made possible through the new mobile security biometric technology implemented by TalkTalk for identification purposes. The tech recognizes the user’s identity through an analysis of the voice characteristics of the speaker. In order to set up the voice based security system, the customer is asked to repeat a phrase three times. Through that repetition, the technology develops a blueprint of the voice of that individual. That way, the next time the customer service is phoned, the system will recognize the individual’s voice.

This customer service and mobile security feature eliminates the requirement for providing personal details.

While it remains the standard for people to use their mother’s maiden name or another password in order to access accounts, TalkTalk is stepping away from that process so that the voice alone will be all that is needed. Moreover, this new program, called TalkSafe, will also be able to reduce the amount of time required for the phone call. Instead of having to go through a time consuming process of checking personal details to confirm identity, voice authentication will do it automatically, right at the start in a few short seconds.

According to TalkTalk, this is one of the most secure and safe ways for a customer’s identity to be confirmed. The reason is that the biometric tech is able to capture more than 100 different voice characteristics. This includes the shape of the nasal passage and the larynx, in addition to the way words are emphasized and pronounced and the speed at which they are spoken.

When discussing this digital and mobile security tech, the company’s consumer managing director, Tristia Harrison, explained that “We’ve listened to what our customers have told us about wanting a simple, secure service. TalkSafe is an important and exciting step on that journey.”

Amazing files new patent application for facial recognition technology service

Amazon is making another move in the mobile payments space. The e-commerce company has filed a patent application for technology that will allow mobile shoppers to authenticate transactions using a photo or video of themselves. This would replace passwords, which have long been a staple in mobile transactions. Amazon believes that using facial recognition technology will make mobile commerce more secure, thereby making consumers more comfortable with the concept of using their mobile devices to make purchases.

MasterCard is also launching a service leveraging facial recognition technology

Using facial recognition technology to authenticate mobile payments is not a new idea. MasterCard is rolling out a similar system in the coming months. The service will be initially launched in the United States and several countries throughout Europe. If successful, it may be expanded into new markets. MasterCard’s service requires users to blink into the camera of their mobile device before a transaction is completed.

Biometric technology may make mobile commerce more secure

Biometric technology is becoming very important for the mobile commerce space. This technology leverages biological information, such as a fingerprint, to authenticate a payment. Companies involved in the mobile commerce space are beginning to use this technology to make mobile transactions more secure. Using facial recognition technology is meant to have the same effect, as this technology can and has been used to make mobile devices more secure than they are currently.

Digital risks are becoming more apparent in the mobile commerce market, but companies are fighting back

The mobile payments field is growing quickly, but security remains one of the biggest concerns that consumers have. Mobile commerce deals in the transmission of financial information, and this information is very attractive to malicious groups. As such, they are targeting the mobile commerce space for personal gain. Companies like Amazon, however, are beginning to use new technology to fight against digital threats. This technology may help make the mobile commerce sector more secure and ensure that consumers use their mobile devices to make purchases in the future.