Category: Mobile Marketing

Is a mobile loyalty campaign right for every business…

Mobile loyalty programs are becoming increasingly popular among smartphone users, and retailers, restaurant owners, and other merchants are starting to recognize the size of the potential that they hold. However, all loyalty programs are not created equal over the mobile channel, so it is important to know how to evaluate one for its efficacy.

Use the following questions to help to decide whether or not a mobile loyalty campaign has the best chances of success:

• Is the program transactional? Even though it is being used through a new technology and channel, the basic rules of loyalty programs remain the same. If it has been properly designed, then it should provide customers with rewards based on their purchases on an individual transaction basis.
• Is there compatibility between the plug-and-play and the current POS environment? In order to for it to work properly, this solution has to be able to send the transactional data directly from the POS at the time of the sale, in real time, or following the purchase in batch processing reports.
• Does it provide adequate security? Though loyalty programs based on plastic cards are on their way out, what consumers do like about them – and what is causing them to cling to them – is the fact that they are highly secure both for reward redemption and throughout the accumulation of benefits.
• Has it been proven to work? This may be a new channel, but you want a program that has already proven itself to work and won’t put off customers with its complications, crashes, bugs, problems, and unpredictable results.

 Mobile loyalty campaign best practices

Though mobile loyalty programs may still be in the emerging phase, professionals in the industry are already suggesting the best practices for their development and use in a campaign. There are some recommendations that professionals are making that will help to define whose campaigns, as a whole, will and will not become successful.

With the speed of today’s technology, the choices that are being made for loyalty programs must not only cater to today’s consumers and devices, but also the trends that are soon to arrive.

Mobile marketing experts are making these recommendations…

1. It is vital to include the use of mobile devices in any loyalty program, and the transition into that space should begin now.
2. Mobile loyalty programs must have a transaction-based element in order to ensure long-term viability.
3. Choosing the ideal platform for transaction-based loyalty programs will require companies to examine the way in which that platform will be able to access the existing point of sale’s transactional data. The cost of achieving this goal must also be evaluated.
4. Eventually, mobile loyalty using near field communication (NFC) technology will surpass and then replace all other mobile loyalty offerings that are currently available. The solution that is chosen today must be designed in a way that it will transition seamlessly into the use of NFC.

Mobile marketing degrees are not being handed out

Education isn’t something that stops with a diploma or a degree, and continuing your learning is not a vital element in the majority of most professions, especially for marketers, who must always know the latest developments and trends to ensure that they can offer what their clients want most and how to best engage consumers to create an effective call to action.

Marketers go through their formal education and spend years building job experience, and the lucky ones are hired by a terrific organization. But this doesn’t mean that the learning can end there. Though governing laws may not require a marketer to take continuing education courses or otherwise update their professional knowledge, it remains an integral part of their ability to succeed (and for the ability of their employer to succeed).

PR and marketing professionals must remain on the cutting edge. Today, this means that they need to be aware of the latest developments and trends in the internet and technology. These two industries are moving faster than most people can imagine. Yesterday’s exciting new emerging concepts – such as LinkedIn, Facebook, and Twitter – have become common parts of our daily lives and, as such, are also routine elements of marketing campaigns and strategies.

As we’ve been seeing, emerging social media such as Pinterest and Google+ are just starting to find their place, and marketers will need to keep on top of their growing popularity or they will become lost in the trends and fall behind. That said, social media is only the start.

Mobile is opening up a whole world of new opportunities, but for many, it is like starting from scratch once more. QR codes, for example, aren’t just a buzz word anymore, but are becoming both supporting and central elements of massive campaigns. 

The difference mobile search made during the year…

With the ever growing number of smartphones in the marketplace, mobile search has become more important than ever before, but marketers are quickly discovering that their efforts with SEO and other traditional search techniques, cannot be quite the same as they were for the regular web.

Mobile search – unlike traditional laptop and desktop-based queries on search engines – offer different results different results and provide a different way of demonstrating those results depending on the kind of device that is being used – for example, a tablet or a smartphone.

Google has recently announced the development of a search engine crawler that was created specifically for smartphones, and that functions separately and differently from the one it is currently using for the typical feature phone. This is a strong indicator that unique SEO techniques will be required to effectively optimize apps and sites meant for smartphones.

Until now, it has always been believed that Google’s treatment of all mobile devices – from tablets to smartphones to feature phones – has been relatively the same as it has been for PCs, only with a few additional geo-specific results. However, with this recent announcement, it is clear that Google intends to treat the various devices differently, and SEO experts will need to come up with a new strategy that will take this into account.