Category: Press Release

Fort Lauderdale, FL April 03, 2025 –(PR.com)– Metropolis Corp has expanded its Expo XT UC Analytics platform to integrate with Webex Contact Center, giving organizations greater control over call tracking, performance monitoring, and troubleshooting. This addition builds upon existing integrations with Five9, Genesys, and NICE CXone, offering Webex Contact Center users enhanced visibility into their communication environments.

Expo XT UC Analytics for Webex Contact Center provides advanced reporting and visualization tools beyond Cisco’s native tools and queue analyzer. The solution helps contact center managers quickly locate abandoned calls, track agent performance, and diagnose routing and operational issues by converting raw data into actionable intelligence.

“Our integration with Webex Contact Center cuts through the complexity of call center data, explains Sharon Harry, Director of Marketing at Metropolis Corp. “It makes it easier for teams to monitoring abandoned calls, track their key performance trends, and streamlines troubleshooting by offering a clearer, more accessible view of a call center’s performance.”

Key Features of Expo XT UC Analytics for Webex Contact Center:

– Interactive Power BI visualizations for real-time data interpretation

– Smart Narrative technology that generates automated, digestible insights

– Comprehensive KPI tracking for detailed performance assessment

– Intelligent queue management with predictive bottleneck detection

– AI-driven analytics that identify performance trends and anomalies

– Advanced call tracking tools to pinpoint abandoned calls and troubleshoot issues efficiently

Expo XT UC Analytics for Webex Contact Center is now available on Microsoft AppSource, and Webex App Hub, providing organizations with streamlined access to its analytical tools. A test drive of the platform’s capabilities is available directly through the Metropolis website.

For more information about Expo XT UC Analytics for Webex Contact Center, visit www.metropolis.com.

Contact Information:
Metropolis Corp
Sharon Harry
954-414-2900
Contact via Email
metropolis.com

Read the full story here: https://www.pr.com/press-release/935234

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Source: PR.com

Burlington, MA April 02, 2025 –(PR.com)– Vodia Networks, Inc., a provider of unified cloud communications solutions to enterprises, contact centers and service providers, today announced its April 8, 2025 webinar, hosted by Sales Engineer Eric Altman and VoIP Engineer Hamlet Collado. The webinar will explore how the Vodia PBX enables real-time media streaming for AI interactions.

This webinar will also demonstrate how to optimize audio streaming, integrate AI for speech applications, and ensure high-performance, real-time media transmission; the company will also discuss its AI roadmap and introduce the latest version of its industry-leading phone system, V69.5.6.

Webinar Details
Date: Tuesday, April 8, 2025
Time: 10:00 a.m. EDT

To participate – vodia.com/webinar/ai-real-time-media-streaming

Why Attend?
This webinar will expand on Vodia’s Q4 2024 webinar, Integrating OpenAI’s Realtime API with Vodia PBX, offering a deeper dive into AI integrations, including:

Integration with OpenAI and real-life use cases
OpenAI integration with 3rd-party applications, including Google Speech-to-Text
MS Teams integration with OpenAI (SBC & Twinning)
Call Transcriptions with Whisper API
Security and AI: Potential threats and how Vodia safeguards user data
Benefits of AI over traditional IVR menus
Vodia’s evolving AI roadmap
Highlights of Vodia’s latest PBX release, v69.5.6
Q&A session to follow the presentation.

Register Now to Participate

The Real-Time Media Streaming in Vodia PBX Webinar will explore how real-time audio enables AI-driven voice communication, transcription, and secure processing. There will be a Q&A session at the end of the webinar.

[email protected] or +1 (617) 861-3490.

About Vodia
Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia’s PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world’s best cloud PBX and personalized support to ensure their success at every turn. Our US headquarters are in Boston and our European headquarters are in Berlin; we also maintain offices in Beijing, Hong Kong, Nicosia (Cyprus) and Sydney, Australia. Visit Vodia on LinkedIn, X and YouTube.

Contact Information:
Vodia
David Porter
+1 (617) 861-3490, ext. 453
Contact via Email
vodia.com

Read the full story here: https://www.pr.com/press-release/935134

Press Release Distributed by PR.com

Source: PR.com