Applications are beginning to lose out to mobile sites when it comes to consumer shopping behaviors.
According to some of the latest statistics that were presented in a report on a recent study, consumers are now visiting m-commerce websites more frequently than apps, though they are more likely to make an actual purchase using the application.
This suggests that brands hoping for the greatest mobile shopping success may need to focus on both channels.
This also suggests that the previously recommended decision for brands to place all of their concentration on mobile app development in order to succeed in m-commerce may no longer be the ideal path. This is because the majority of smartphone users would prefer to interact with stores on their devices using websites and not applications. This is particularly true when it comes to informing themselves about the brand, store, shop locations, and products, for example.
The study looked into the way that consumers use m-commerce in order to interact with brands.
It was conducted by ICM Research, which surveyed more than 1,300 smartphone owners. It asked them about their interaction with a rather limited sample of 13 different retailers, over their smartphones. Across 12 of those 13 retailers, the websites were the most commonly used mobile shopping option. The only exception, the last of those retailers, was eBay, where the app received the largest amount of traffic.
The company that experienced the smallest number of mobile app users was Boots. Only 8 percent of the smartphone users who interacted with that brand and took part in the study did so by way of the app. Comparatively, 65 percent of them used the mobile website for this purpose. The retailer, Next, known for its fashions, experienced the second lowest use of its app – 11 percent – when compared to the interactions over its mobile website – 62 percent.
On the other hand, eBay’s m-commerce app was used by 52 percent of the respondents, whereas 35 percent of the respondents said that they interacted with that brand over their mobile browsers. Jamie Belnikoff, associate director at ICM Research, pointed out that the degree to which consumers seemed to prefer websites to apps surprised him.
Social network voyeurism is nothing new. It is quite common for people to browse the social feeds of their friends to see what they are doing on a daily basis. Indeed, this is one of the primary reason social networks are so popular. eBay claims that this voyeurism is what makes the Venmo application so popular among young consumers as it reinforces the application’s network effect.