Tag: mobile commerce

As the world’s biggest retailer discovers smartphones are a top traffic driver, it has changed directions.

The Walmart mobile shopping app is rolling out in Canada where smartphone users are a prime driver of traffic. The retailer’s new application provides shoppers with a spectrum of different features including a favorites list.

The beta tests were critical to the development of this app, which started off quite complicated.

According to Walmart Canada executive vice president of technology and ecommerce, Rick Neuman, the application was greatly simplified. At first it was overly complicated, but Neuman said the experience has been sculpted into something much more appealing. To him, the favorites list was his preferred feature on the Walmart mobile shopping app.

“The other day I made a favourites list, handed it to my wife and she was able to get a $120 basket together in four minutes for a great camping weekend with my girls,” he stated.

The Walmart mobile shopping app was created through a Razorfish Canada collaboration.

This mobile commerce app was developed specifically for the Canadian market. It was based on a survey conducted across that country. The survey sought to determine what people wanted most from Walmart. This was followed by beta testing by customers the retailer hand-picked for the purpose. Later, the retailer’s employee base were able to take part in testing the final version.

The release of this m-commerce application is a direct reflection of the growing importance of the role of mobile in Walmart shopping. June 2016 represented the first time more traffic came from smartphones and tablets than from desktops and laptops.

“That’s a huge shift for us,” said Neuman. He pointed out that the company is seeing “massive potential.”

Walmart currently boasts more than 400 store locations across the nation. This is especially significant as the Canadian marketplace has always been a challenging one for department store retailers. The majority of sales still occur at bricks-and-mortar stores. However, the company has acknowledged that offering digital solutions is an integral component of doing business in the current ecosystem. The launch of the Walmart mobile shopping app is a major move for the company within that environment.

Macy’s has partnered with IBM Watson to enhance consumer shopping experience.

An AI mobile shopping assistant tool has been launched by Macy’s at 10 of its stores nationwide. The famous and popular American department store chain developed its shopping assistant called “Macy’s on Call” with IBM Watson. The mobile companion is a cognitive mobile web tool designed to help shoppers as they navigate through Macy’s stores.

Customers can use their smartphone assistant to answer their questions.

This is the pilot stage for Macy’s mobile shopping assistant. The mobile tool, which was created in partnership with IMB Watson through intelligent engagement platform Satisfi, will be tested throughout the pilot stage at the 10 stores.

Via the mobile browser on the consumer’s personal device, they can ask questions related to the Macy’s store. For instance, a mobile customer could ask where a particular brand, department or service is located in the participating store. The assistant, which uses artificial intelligence (AI) essentially acts like a sales associate, answering their questions. It uses natural language and provides feedback within a matter of seconds.

A Spanish language feature will eventually be added to broaden its user base.

The mobile shopping assistant is part of Macy’s strategy to reinvent its business and improve sales.

Macy’s Group Vice President of Digital Media Strategy Serena Potter told the Associated Press that “We want to improve the shopping experience. We want the customers to shop at Macy’s and come back.”

The goal of the retail giant is to boost sales while freeing up employees so they can cater to more complicated customer requests.

According to the vice president of IBM Watson, Stephen Gold, once trained, the technology can register if customers become frustrated based on their answers and it can alert a sales associate. This technology is similar to AI the company is working on with other brands like North Face and 1-800 Flowers. In these cases, however, the AI tech answers questions on their websites.

Macy’s is working hard to improve its sales, which have plummeted. The company has cut its full-year profit and revenue outlook for the year and has slashed thousands of jobs. Implementing its new mobile shopping assistant, Macy’s on Call, is part of its business reinvention strategy.