Tag: mobile wallet

Mobile payments now make up 16 percent of Starbucks purchases

| January 28, 2015

The most successful smartphone transaction service is continuing to rise in popularity.

As much as Apple Pay may be holding the spotlight, at the moment, when it comes to mobile payments services, on the side of actual successes that have been proving themselves over time, Starbucks has remained at the very top of the list.

An earnings call from Howard Schultz, Starbucks CEO, revealed considerable data and insight.

Schultz explained that in the financial quarter that came to an end on December 28, 2014, Starbucks had more than 13 million mobile payments app users throughout the United States. This shows a rise of 1 million people from the previous quarter, when there had been just over 12 million users of that mobile application. Overall, this brought about a considerable user base for the smartphone based transactions in its store locations.

Schultz reported that 16 percent of the total transactions processed by the company were through mobile payments.

starbucks - mobile paymentsComparatively, Apple Pay had been reporting early victories in the use of that mobile wallet at Whole Foods, where 1 percent of the sales had been processed using smartphones. Clearly, Starbucks has been able to not only create a success out of its service, but it has managed to do so in a solid way that is generating a rapid, steady increase in the number of people who are actually using it. They have managed to avoid becoming a flash in the pan gimmick and have provided their customers with a transaction method that they are happy to use on a regular basis.

In his own words, Schultz stated that “We continue to see broad customer acceptance and adoption of our mobile payment technologies,” adding that “Today in the U.S. alone, over 13 million customers were actively using our mobile apps. And we are now averaging more than 7 million mobile transactions in our stores each week—representing 16% of total tender. That’s more than any other bricks-and-mortar retailer in the marketplace.”

Starbucks isn’t planning to simply stay put with the current offerings of its mobile payments app. It now intends to roll out a smartphone based ordering service, which is already underway as a part of a trial in Portland, Oregon.

Apple Pay is seeing growing use in mobile commerce

| January 27, 2015

While the service can be used at a physical store checkout counter, early adopters are using it as they shop over smartphones.

Mobile payments have been an area of considerable controversy, as some feel that this technology will rapidly take over plastic debit and credit cards, while others doubt that it will go anywhere because people are content with what they have, but where most seem to agree is that no matter the direction of the future, Apple Pay will be at the head of it – at least throughout the early years.

Now that the iPhone’s mobile wallet is available, the trends and potential for this type of service are becoming clearer.

So far, Apple Pay has shown to be quite popular among early adopters. The launch was fairly recent, as it occurred last October, and the number of people who have the necessary equipment to actually use the service is limited – as only the latest versions of the iPhone (6 and 6 Plus) are compatible – but so far, the owners of those devices who have enabled the service are using it. That said, they’re not necessarily making their purchases with their mobile wallets while in physical shopping locations. Instead, they are making m-commerce purchases with their iPhones.

This has caused many retailers to ensure that they have an Apple Pay option on their only checkouts.

Apple Pay - In StoresAmong those that have been benefitting from Apple’s mobile wallet is SeatGeek, a search app for sports and concert tickets. Its checkout screen has been updated to accept payments via iPhone and it has now seen an increase in its conversion rates by 30 percent. Those that have been specifically through Apple’s wallet have represented an 80 percent increase.

According to Jack Groetzinger, the cofounder of SeatGeek, Apple’s mobile wallet “is convenient in a physical store, but you’re never going to Wal-Mart because of Apple Pay. It’s a triviality.” That said, he pointed out that “But you are going to buy tickets on SeatGeek with Apple Pay in a case where you wouldn’t have otherwise. That’s huge.”

Indiegogo, the crowdfunding site, has seen a similar type of response, according to its chief executive officer, Slava Rubin. That site’s campaigns have seen conversion rates increase by 2.5 times when using the Apple wallet for the transaction. Rubin saw that type of mobile payments as an important opportunity for the site and has included it on the site since it was first launched.