The question that many are now asking is whether or not the achievement is of the brand or the system.
Dunkin’ Donuts has had its own mobile app for a while now, and this application allows smartphone users to be able to accumulate loyalty points as well as make mobile payments in order to complete their transactions while in stores, but recent data is now causing many to ask whether the same successes seen at Starbucks could be possible in this rival franchise.
Some data regarding the usage of this mobile app has provided insight into this coffee shop trend.
According to a report issued by BI Intelligence, which provided then results of some number crunching with regards to the data that Dunkin’ Donuts has made available, there are a number of points that can be understood about the way that the mobile payments app is being used at that company’s locations. Though that company does not report the actual dollar volume that is achieved as a result of transactions over mobile devices, the data that they have provided still shows some interesting trends.
The Dunkin’ Donuts data has provided some indications with regards to the traction of the mobile payments app.
Among the points reported by BI Intelligence included the following:
• The Dunkin’ Donuts mobile app has, according to the company’s own figures, already been downloaded more than 10 million times. It was originally launched in August 2012.
• The Starbucks application is currently reported to be maintaining 12 million active users in North America.
• At Starbucks, more than 15 percent of all of the transactions completed in the United States locations are m-payments.
The BI Intelligence report stated that one of the primary drivers of success of the Starbucks mobile payments app is the company’s loyalty program. Dunkin’ Donuts has clearly used a similar strategy in encouraging the adoption and use of its own application. When using that app, customers are able to build “DD Perks” rewards points, which can later be redeemed in order to obtain free items such as beverages. QR codes are also central to the verification process for transactions in the apps of both companies.
The largest food service retailer in the world is now accepting these smartphone transactions in about 14,000 locations.
Customers who eat at McDonald’s in the United States will now be able to use their smartphones to pay for their orders now that the quick service restaurant has teamed up with the Softcard and its mobile wallet.
This type of mobile payments transaction will be available to customers both in the restaurant and the drive-thru.
To use their mobile wallet service, they will be able to use NFC technology enabled smartphones with the Softcard app. They merely need to tap the device against the near field communication reader at any of the U.S. locations of the restaurant. This makes it the largest deployment of mobile payments via NFC that has ever occurred in a drive-thru setting.
According to McDonald’s representatives, the company is very pleased to offer this new mobile wallet service.
The McDonald’s USA vice president of media and consumer connection, Anja Carroll, said that “We are pleased to announce this national launch after a successful pilot program that began in 2013. Our work with Softcard further reinforces McDonald’s commitment to customer service and convenience.”
Carroll went on to say that by working with leading brands within the mobile payments and m-commerce sphere, “we’re able to deliver a more meaningful experience to our customers that includes greater speed, ease and value.”
The mobile wallet app from Softcard is available for free and brings payments, loyalty, and discount offers together in one digital location. The app is compatible with over 80 different mobile devices across Verizon Wireless, AT&T and T-Mobile. The service works with the contactless EMV global standard as well as with the m-commerce technology from SmartTap.
Softcard chief executive officer, Michael Abbott, called the quick service restaurant “one of the world’s most iconic and innovative brands.” He added that the reach and scale of McDonald’s will help to broaden the awareness and use of mobile payments and will bring this type of transaction one step closer to being mainstream. It will also help to demonstrate the specific value offered by the Softcard smartphone based wallet app, said Abbott.
